Privacy Policy

Unless otherwise specified below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide this data will have no consequences. This applies only insofar as no other information is provided in the following processing operations.
"Personal data" is any information relating to an identified or identifiable natural person.

server log files

You can visit our websites without providing any personal information.

Each time you access our website, usage data is transmitted to us or our web host/IT service provider by your internet browser and stored in log files (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
The processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in ensuring the smooth operation of our website and improving our offering.

Contact

person in charge

Please contact us if you have any questions. The data controller is: CEYLAN GmbH, Adlerstr. 6, 45307 Essen, Germany, +49 (0) 201 8150390, info@ceylan-online.de

Proactive contact by the customer via email
If you proactively contact us via email, we will only collect your personal data (name, email address, message text) to the extent that you provide it. The data processing serves to process and respond to your contact request.
If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) lit. b GDPR.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) lit. f GDPR for reasons arising from your particular situation.
We only use your email address to process your inquiry. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form
When you use the contact form, we collect your personal data (name, email address, message text) only to the extent that you provide it. The data is processed for the purpose of contacting you.

If the contact serves the purpose of implementing pre-contractual measures (e.g., advice on purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) lit. f GDPR for reasons arising from your particular situation.

We will only use your email address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing of data in email applications

If interested, visitors to our website can apply for vacant positions advertised on our website by email. In doing so, we only collect your personal data to the extent that you provide it. This includes your contact details (e.g., name, email address, telephone number), information about your professional qualifications and education, information about professional training, and performance-specific evidence.

The purpose of data processing is to establish contact and decide whether to enter into an employment relationship with you. The provision of data is necessary in order to carry out the application process. Your personal data is processed on the basis of Art. 6 (1) lit. b GDPR in conjunction with § 26 (1) BDSG for the purpose of implementing pre-contractual measures (going through the application process as a prelude to an employment contract).

If you have given us your consent to process personal data for inclusion in our applicant pool, e.g. by ticking a checkbox, the processing is carried out on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.

If, as part of the application process, special categories of personal data within the meaning of Art. 9 (1) GDPR are requested from applicants, such as information on the degree of severe disability, this is done on the basis of Art. 9 (2) lit. b. GDPR, so that we can exercise the rights arising from labor law and social security and social protection law and fulfill our obligations in this regard.

We store your personal data for as long as is necessary to make a decision about your application. Your data will then be deleted after six months at the latest, unless you have consented to further processing and use. If the application process results in an employment relationship, the data provided will be further processed on the basis of Art. 6 (1) lit. b GDPR in conjunction with § 26 (1) BDSG for the purposes of implementing the employment relationship and will then be transferred to the personnel file.

WhatsApp Business
If you contact us via WhatsApp for business purposes, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "WhatsApp"). If you are located outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The data processing serves to process and respond to your contact request. For this purpose, we collect and process your mobile phone number stored on WhatsApp, your name (if provided), and other data to the extent that you have provided it. We use a mobile device for the service, in whose address book only data from users who have contacted us via WhatsApp is stored. Personal data will not be passed on to WhatsApp without your prior consent.
Your data will be transferred by WhatsApp to servers of Meta Platforms Inc. in the USA. An adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), is in place for the USA. Meta Platforms Inc. has certified itself under the TADPF and is therefore committed to complying with European data protection principles. If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, preparation of offers) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) lit. b GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in providing a quick and easy way to contact us and in responding to your inquiry. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) lit. f GDPR for reasons arising from your particular situation.
We only use your personal data to process your inquiry. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
For more information on the terms of use and data protection when using WhatsApp, please visithttps://www.whatsapp.com/legal/#terms-of-serviceandhttps://www.whatsapp.com/legal/#privacy-policy.

Customer account / Orders

customer account When you open a customer account, we collect your personal data to the extent specified there. The purpose of data processing is to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of your consent until revocation. Your customer account will then be deleted.

Collection, processing, and disclosure of personal data for orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. The provision of data is necessary for the conclusion of the contract. Failure to provide data will result in no contract being concluded. Processing is based on Art. 6 (1) (b) GDPR and is necessary for the performance of a contract with you.

Your data will be passed on to, for example, shipping companies, drop shipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly adhere to the legal requirements. The scope of data transfer is limited to a minimum.

Use of your email address for sending newsletters
We use your email address to send you information and offers via newsletter, provided you have expressly consented to this. Data processing is used exclusively for advertising purposes. For this purpose, we process your email address and, if applicable, other data that you have voluntarily provided when registering for our newsletter.
The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation.
You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your email address in a so-called blacklist to prevent you from receiving newsletter emails from us in the future. This storage is based on Art. 6 para. 1 lit. f GDPR from our and your legitimate interest in preventing the reuse of your email address for sending our newsletter. You have the right to object to this processing of personal data concerning you at any time for reasons arising from your particular situation.

Shipping service providers / Merchandise management

Disclosure of your email address to shipping companies for information about the shipping status
We will disclose your email address to the transport company for the purpose of contract fulfillment, provided that you have expressly agreed to this during the ordering process. The purpose of this disclosure is to inform you about the shipping status by email. The processing is based on Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us or the shipping company, without affecting the legality of the processing carried out on the basis of your consent until revocation.

Use of an external merchandise management system
We use a merchandise management system for contract processing as part of order processing. For this purpose, your personal data collected during the ordering process will be transferred to

plentysystems AG, Johanna-Waescher-Straße 7, 34131 Kassel, Germany.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Art. 6 (1) (b) GDPR.

cookies

Our website uses cookies. Cookies are small text files that are stored in or by the Internet browser on a user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is accessed again.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may not be able to use all functions of this website to their full extent.

The following links provide information on how to manage (including deactivate) cookies in the most popular browsers:

Chrome:https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge:https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox:https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari:https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies for the purpose of making our website more user-friendly, effective, and secure. Cookies also enable our systems to recognize your browser even after you have changed pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after changing pages.

The use of cookies or similar technologies is based on Section 25 (2) TDDDG. Your personal data is processed on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offering.

You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation.

Use of the CookieBar plug-in
We use the CookieBar plug-in from Frontend Studios GmbH (Treppenstraße 12-14, 34117 Kassel; "CookieBar") on our website.
This tool allows you to give your consent to data processing via the website, in particular the setting of cookies, and to exercise your right of withdrawal for consents already given. The purpose of data processing is to obtain and document the necessary consent to data processing and thus comply with legal obligations.
Cookies may be used for this purpose. The following information, among other things, may be collected and transmitted to the provider: date and time of the page view, information about the browser and device you are using, anonymized IP address, opt-in and opt-out data. This data will not be passed on to other third parties.
Data processing is carried out to fulfill a legal obligation based on Art. 6 (1) (c) GDPR.
For more information about the CookieBar plug-in, please visit:https://marketplace.plentymarkets.com/plugins/storefront/widgets/cookiebar_4809

Analysis / Advertising Tracking

Use of Google Analytics 4

We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.

Data processing serves the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes. To this end, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.

The following information may be collected, among other things: IP address, date and time of the page view, click path, information about the browser and device you are using, pages visited, referrer URL (website from which you accessed our website), location data, purchasing activities. Your data may be linked by Google to other data, such as your search history, your personal accounts, your usage data from other devices, and any other data that Google has about you.

The IP address is truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area.

Google uses technologies such as cookies, web storage in the browser, and tracking pixels, which enable an analysis of your use of the website. The use of cookies or comparable technologies is based on your consent in accordance with § 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR.

Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.

We use the advanced implementation of consent mode. This means that even if consent has not been given, user data is transmitted to Google in the form of "pings." These pings may contain the following information, among other things: IP address to derive the IP country (the IP address is not logged), date and time of the page view, URL of the pages visited, user agent, referrer URL (website from which our website was accessed), or information about the triggering of website events such as a conversion. Based on this information, Google models user data in order to be able to perform a comprehensive usage analysis despite the refusal of consent.

The information generated about your use of this website is usually transferred to a Google server in the USA and stored there. For the USA, there is an adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is therefore committed to complying with European data protection principles. Both Google and US government authorities have access to your data.

For more information on terms of use and data protection, please visithttps://policies.google.com/technologies/partner-sitesandhttps://policies.google.com/privacy?hl=de&gl=de.

Use of Google Ads conversion tracking
We use the online advertising program "Google Ads" on our website and, within this framework, conversion tracking (visit action evaluation). Google conversion tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad placed by Google, a conversion tracking cookie is stored on your computer. These cookies have a limited validity, do not contain any personal data, and are therefore not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google Ads customer receives a different cookie. This means that cookies cannot be tracked across the websites of Ads customers.
The information collected using the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users. We use the advanced implementation of consent mode (Advanced Consent Mode). In this case, even if consent has not been given, user data is transmitted to Google in the form of "pings." These pings may contain the following information, among other things: IP address to derive the IP country (the IP address is not logged), date and time of the page view, URL of the pages visited, user agent, referrer URL (website from which our website was accessed), or information about the triggering of website events such as a conversion. Based on this information, Google models user data in order to be able to perform a comprehensive usage analysis despite the refusal of consent.
Your data may be transferred to the servers of Google LLC in the USA. An adequacy decision by the EU Commission is in place for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is therefore committed to complying with European data protection principles.

The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) sentence 1 TDDDG in conjunction with Article 6 (1) (a) GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation.
For more information and Google's privacy policy, please visit:https://www.google.de/policies/privacy/

Plug-ins and other items

Use of Google Tag Manager
We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application is used to manage JavaScript tags and HTML tags, which are used to implement tracking and analysis tools in particular. Data processing serves the purpose of designing and optimizing our website in line with user needs.
Google Tag Manager itself does not store cookies or process personal data. However, it enables the triggering of additional tags that can collect and process personal data.
Further information on terms of use and data protection can be foundhere.

Use of Google reCAPTCHA

We use the reCAPTCHA service from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. The query serves the purpose of distinguishing between input by a human and automated, machine processing. For this purpose, your input is transmitted to Google and further used there. In addition, the IP address and, if applicable, other data required by Google for the reCAPTCHA service are transmitted to Google. This data is processed by Google within the European Union and, if necessary, also transmitted to servers of Google LLC in the USA. For the USA, there is an adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is therefore committed to complying with European data protection principles.

For more information about Google reCAPTCHA and the associated privacy policy, please visit:https://www.google.com/recaptcha/intro/android.htmlandhttps://www.google.com/privacy.

Use of Google invisible reCAPTCHA
We use the invisible reCAPTCHA service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This serves the purpose of distinguishing between input by a human and automated, machine processing. In the background, Google collects and analyzes usage data, which is used by Invisible reCaptcha to distinguish regular users from bots. For this purpose, your input is transmitted to Google and used there. In addition, the IP address and, if necessary, other data required by Google for the Invisible reCAPTCHA service are transmitted to Google.

This data is processed by Google within the European Union and, if necessary, also transferred to Google LLC servers in the USA. An adequacy decision by the EU Commission is in place for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is therefore committed to complying with European data protection principles.

The use of cookies or comparable technologies is based on your consent in accordance with Section 25 (1) sentence 1 TDDDG in conjunction with Article 6 (1) (a) GDPR. The processing of your personal data is based on your consent in accordance with Article 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation.
For more information about Google reCAPTCHA and the associated privacy policy, please visit:https://www.google.com/recaptcha/intro/android.htmlandhttps://www.google.com/privacy

Using Cloudfront

We use the Cloudfront CDN content delivery network from Amazon Web Services EMEA SARL (38 avenue John F. Kennedy, L-1855, Luxembourg; "Cloudfront") on our website.
This is a supraregional network of servers in various data centers to which our web server connects and through which certain content on our website is delivered.
The purpose of data processing is to optimize the loading times of our website and thus make our offering more user-friendly. The following information, among other things, may be collected: IP address, system configuration information, information about traffic to and from customer websites (so-called server log files).
Your data may be transferred to the USA. An adequacy decision by the EU Commission is in place for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Cloudfront has certified itself under the TADPF and is therefore committed to complying with European data protection principles.
Your personal data is processed on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in the needs-based and targeted design of the website. You have the right to object at any time to the processing of your personal data based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation.
For more information on data protection when using Cloudfront, please visithttps://docs.aws.amazon.com/de_de/AmazonCloudFront/latest/DeveloperGuide/data-protection-summary.htmlandhttps://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf.

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") on our website. YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
This function displays videos stored on YouTube in an iFrame on the website. The "extended data protection mode" option is activated. This means that YouTube does not store any information about visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself under the TADPF and is therefore committed to complying with European data protection principles.

The use of cookies or comparable technologies is based on your consent in accordance with Section 25 (1) sentence 1 TDDDG in conjunction with Article 6 (1) (a) GDPR. The processing of your personal data is based on your consent in accordance with Article 6 (1) (a) GDPR. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.
For more information on the collection and use of data by YouTube and Google, your rights in this regard, and options for protecting your privacy, please refer to YouTube's privacy policy athttps://www.youtube.com/t/privacy.

Rights of data subjects and storage period

Duration of storage
After complete contract processing, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular those under tax and commercial law, and then deleted after the expiry of this period, unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights under Articles 15 to 20 of the GDPR: Right to information, correction, deletion, restriction of processing, and data portability.
In addition, pursuant to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) f GDPR and to processing for the purposes of direct marketing.

Right to lodge a complaint with the supervisory authority
In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.

You can lodge a complaint with, among others, the supervisory authority responsible for us, which you can contact using the following contact details:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
P.O. Box 20 04 44
40102 Düsseldorf
Tel.: +49 211 384240
Fax: +49 211 38424999
E-mail: poststelle@ldi.nrw.de

right of objection

If the processing of personal data listed here is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.
Once you have objected, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.

Last update: October 22, 2024